Connecting Commerce and Service for a Complete Customer Journey

This session will provide a technical deep dive into the Service Cloud Connector for Commerce Cloud. Developers will learn best practices on how to integrate Commerce and Service Clouds to engage shoppers with personalized and informed service experiences. The Service Cloud Connector enables this by exposing Commerce Cloud customer profile, case, and order data to Service Cloud, allowing Service Agents to leverage Service Cloud’s best of breed service capabilities. Attendees will learn implementation best practices coupled with the key considerations to be mindful of when planning an implementation. The learning shared through the “under the hood” view will empower developers to decisively accelerate their cross-cloud implementations.