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Creating Natural, Trustworthy Einstein Bots in 10 Easy Steps

Want to make your Einstein Bot natural and helpful in conversation with a customer? Salesforce UX is excited to give you a crash course in conversation design using the Einstein Bot Builder! This presentation simplifies conversation design into a checklist that optimizes your dialogs based on linguistic research, and demonstrates which tools in the Bot Builder make the process quick and easy. Admins and developers will walk away with: – a conversation design checklist – a list of tools and features in the Einstein Bot Builder that make this checklist quick and easy – the opportunity to receive a custom report from Salesforce UX on their bot’s conversation design – the opportunity to sign on for Bot Builder feedback research.

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