Features

Customer service is a huge undertaking for any organization. You want to employ the right amount of CSRs and give them the resources they need without completely overwhelming them. But inevitably, as a company gets bigger, so do their…

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As a Salesforce Consultant and a Solutions Architect, I’m regularly in the trenches with our customers solving their deepest pain points using the Salesforce Platform. Thus, every Dreamforce I’m on the lookout for those few features or…