Salesforce

Customer service is a huge undertaking for any organization. You want to employ the right amount of CSRs and give them the resources they need without completely overwhelming them. But inevitably, as a company gets bigger, so do their…

My team and I have found that the more one digs into Salesforce, the more they realize how powerful it is. While many adopt one cloud to solve a few challenges, they often find themselves adopting multiple clouds to harness its innovative…

30-Minute Salesforce Apps Dreamforce 2019 marked my first time speaking slot at the annual conference. Earlier in the year, Salesforce put out a call to Lightning Champions asking for submissions for apps users can build in 30 minutes for a…

As one of the top email marketing platform, Salesforce Marketing Cloud provides the ability to create marketing email campaigns that scale from a handful of customers to millions. And with Salesforce Marketing Cloud’s SOAP API and…