82.6 F
Tampa
Thursday, June 8, 2023
spot_img
spot_img

Zero to Skills-based Routing A Code-free Approach

Date:

Skills-based routing allows you to route work to an agent who is definitely skilled for the work. In this session, we’ll show you how to use flows or attribute-based routing to setup skills-based routing for your org in 20 min or less. You’ll see how to use attributes on objects to decide the skills for a piece of work. This session will focus on two things. One, how to use the skills-based invocable action from flows to have a completely customizable set of skills for any piece of work. Two, how to use attribute-based routing to setup a simple set of rules to assign skills to work without having to do any of the heavy lifting.

Share post:

crm erp
crm erp

Popular

More like this
Related

DevOps Essentials: Adopting Source Control

In this second episode of the DevOps Essentials, we...

Discussing FileMaker Hosting & Soliant.cloud with Thought Leaders

https://www.youtube.com/watch?v=IEVz-UA-RuA Bill Heizer and Adam Russ with Soliant Consulting sit...

FileMaker Data Exports with RESTful APIs & JSON Data Contracts

In today’s rapidly evolving digital landscape, businesses rely heavily...